Frequently Asked Questions

This is a short list of our most frequently asked questions.

We always do our best to send the same team to your home for every visit but factors such as illness, vacations or days off may impede that consistency. In which case we will send another team that has been properly briefed on your home's needs. You can rest assured your home will be consistently cleaned, each and every time.
Yes, You can choose from our wide selection of supplies and tools to customize your order to meet your home's specific needs.
You do not have to be home at anytime of your scheduled cleaning. You can safely leave your key in an accessible lock box or with your concierge.
We always encourage you to show your appreciation by tipping your cleaning team if you're happy with the performed services in your home. With that said, It is never a requirement.
Yes, we have a wide selection of ECO-FRIENDLY cleaning products. You can customize your cleaning by only selecting cleaning products with the ECO-FRIENDLY label.